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Mission

The mission of the UCF Office of Operational Excellence and Assessment Support (OEAS) is to support efforts to improve the effectiveness and efficiency of University operations and the quality of student learning outcomes through assessment. OEAS will accomplish this by providing support to all administrative units and academic programs through integrated processes that include continuous quality improvement, survey development, data collection, analysis, and guidance in assessment.

Vision

The Vision for the UCF Office of Operational Excellence and Assessment Support is to become the best administrative unit in the Florida State University System that provides assessment and process improvement support to academic and administrative units.

Goals

The primary goal of the UCF Office of Operational Excellence and Assessment Support is to develop and maintain the capability to conduct assessments, surveys, and process analyses to support the assessment and process improvement needs of academic programs and administrative units. Specific types of capabilities include:

  • Designing, conducting, and analyzing surveys, and disseminating survey results
  • Developing and implementing assessment plans
  • Conducting process analyses to improve the operational performance in all functions of the University
  • Developing and tracking performance measures to support strategic planning, regional accreditation, program reviews, and accountability

This goal and the specific goals described below support the University's goals of achieving the best undergraduate education available in Florida, achieving international prominence in key programs of graduate study and research, providing an international focus to curricula and research programs, becoming more inclusive and diverse, and becoming America's leading partnership university.

Specific goals include:

  • Assessment - OEAS will have the capability to provide adequate support to monitor the institutional effectiveness process and assist academic and administrative units in developing and implementing assessment plans.
  • Department Performance Review - OEAS, working with the Assessment and Planning Office of Student Development and Enrollment Services (SDES), will have the capability to provide an integrative process for reviewing departments from strategic, operational, and quality service perspectives, and support their reviews.
  • Strategic Planning - OEAS will have the capability to provide adequate support to monitor the status of strategic planning and assist units in developing strategic plans and monitoring progress toward goals.
  • Accountability and Efficiency Measures - OEAS will have the capability to assist in the development of useful accountability measures and measures of operational efficiency; and the development of a reporting mechanism to provide timely feedback to departments and units.
  • Program Accreditation - OEAS will have the capability to assist academic programs in developing and implementing self studies and assessment plans to support program accreditation.
  • University-level Surveys - OEAS will develop and maintain a high level of capability to design, distribute and analyze university-level surveys and provide timely and useful feedback to academic and administrative units.
  • Ad Hoc Surveys - OEAS will develop and maintain adequate capability to support the needs of administrative and academic units for specialized surveys by providing consultation on survey design and analysis.
  • Process Analysis - OEAS will develop and maintain a high level of capability to assist administrative and academic units with analyzing their processes and operations to identify improvement opportunities.
  • Special Studies - OEAS will develop and maintain adequate capability to assist the Administration with special studies related to operational excellence, assessment, performance measurement, and other topics.

Integral to this mission is the staff of OEAS:

Dr. Patrice Lancey, Director
Dr. Divya Bhati, Associate Director
Uday Nair, Assistant Director
Carlos Martinez, Applications Systems Analyst/Programmer
Rachel Straney, Applications Systems Analyst/Programmer
Cathy Lewis, Administrative Assistant

To view links related to the mission of OEAS, click here.

To view presentations and reports in support of UCF and the OEAS mission, please click here.

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This site is maintained by Operational Excellence and Assessment Support
12424 Research Parkway, Suite 225, Orlando, FL 32826
Phone: 407-882-0275
Email: oeas@ucf.edu