UCF Hospitality Management graduates will demonstrate the ability to:

Discipline Specific Knowledge, Skills, Behavior and Values Outcomes

1. Use terminology appropriate to the discipline

2. Integrate the elements particular to excellence in guest services management

3. Apply concepts in the major areas of hospitality management:

• Management
• Finance
• Human Resources
• Accounting
• Information Systems

4. Understand and apply financial theories and information sources relevant to hospitality industry decisions

Critical Thinking Outcomes

5. Identify and analyze key elements that comprise hospitality management problems and opportunities for improvement

6. Select and apply appropriate discipline frameworks to address hospitality management problems and opportunities for improvement

7. Select and apply appropriate problem-solving techniques to hospitality management problems and opportunities for improvement

8. Integrate knowledge across business disciplines to formulate defensible strategic managerial decisions

Communication Outcomes

9. Create and deliver effective oral presentations for specific customers or clients

10. Develop effective written presentations for specific purposes appropriate to hospitality management

11. Contribute effectively in multiple roles in decision making processes

Assessment of Hospitality Management Outcomes

These outcomes will be assessed using a variety of assessment methods, including:

• tests
• projects
• papers
• presentations
• simulations
• internship