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The objective of the UCF-21 Operational Excellence Initiative was to develop a solid understanding of all aspects of student services, identify systems level opportunities for improving the delivery of student services including the possibility of reengineering the student services system, recommend changes, and develop appropriate implementation plans to effect those changes.

The 1997-1998 Academic Year Phase 1 objective was to clearly and comprehensively define and identify student services, identify and document all critical student services processes and their interrelationships, review all previous assessments of student services and conduct additional assessments as necessary, and develop an implementation plan for conducting detailed analyses of critical student service areas in order to develop and implement improved processes in Phase 2.

In addition, implementation recommendations were developed in Phase 1 for any immediate changes that would improve student services that could be made without further analysis.

Resource Links

UCF 21 Project Description
UCF 21 Technical Reports